Our hope is that you LOVE everything you receive from us! However, if any item(s) does not work for you, here are the details of our return policy:
RETURN POLICY
- Our return policy is for store credit (in the form of an online gift card) only. Store credits never expire.
- Shipping costs are not eligible for store credits.
- In the event that items are returned causing your order value to fall below the free shipping threshold, shipping costs will be subtracted from your store credit.
- Any items discounted 25% or more, doorbusters, and clearance are FINAL SALE.
- Tanks, bralettes, jewelry, accessories, hats, belts, purses, scarves, gloves, and seasonal items are FINAL SALE.
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Excessive returns are subject to a 20% restocking fee.
ITEMS ELIGIBLE FOR RETURN
- Unworn, unwashed, original condition in original packaging
- Free of makeup, deodorant, perfume, pet hair or other stains
- Not final sale
- Return must be postmarked within 14 days of delivery date
- Please make sure items are eligible for return before mailing back to us
RETURNING AN ORDER
- Please include original paperwork with your return.
- Please allow 5-7 business days for returns to be processed.
- Prepaid labels will be deducted from your store credit when processed.
- You will receive an email with your credit details once it is processed. Please check your spam folder for your credit if you have not received it after the 5-7 day processing window.
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Please note that we do not offer exchanges for sizes/colors. We will issue a store credit for returned items (as long as all of our return criteria are met), and then you can use the credit to purchase the item you need.
DAMAGED ITEMS
- Should you receive a damaged item, please email support@tiffanylane.net within 24 hours of delivery.
- Please include DAMAGE in your email subject line.
- Include your order number.
- Attach photo of the damaged item.
- We will respond within 1 business day.
